Diving into the World of Free Help Desk Software: An Insight into the Top Five Picks
January 17, 2024
The Security Maven: ProProfs Help Desk
The ProProfs Help Desk stands out amongst its peers through its focus on security and reliability. Offering a seamless way to manage customer tickets, this software also provides a comprehensive knowledge base solution, lending customers self-help opportunities.
Highly encrypted, GDPR compliant and offering security roles at multiple levels make this software appealing to businesses with heightened concerns around security. Its free version is feature-rich, boasting a user-friendly interface and provisions for shared inboxes. With customer satisfaction surveys and analytics features to boot, ProProfs proves its mettle in the free help desk software realm.