Hidden benefits biggest online travel agencies don't advertise

Enhanced Customer Support and Flexibility

OTAs often provide enhanced customer support that can be a lifesaver in the event of travel disruptions. Many offer 24/7 customer service lines, ensuring that help is available whenever you need it. Additionally, OTAs are increasingly offering flexible booking options, such as free cancellations or changes, which can be crucial in today's unpredictable travel climate. For instance, Agoda offers a "Book Now, Pay Later" option and free cancellation on many properties⁶.